Scope
This policy explains how Tony Deodato & Sons collects, uses, shares, protects, and retains personal information received through this website and related customer communications.
We handle personal information in accordance with applicable Canadian privacy laws. We limit collection to information that is reasonably needed for identified business purposes.
Information we collect
Depending on how you interact with us, we may collect:
- your name, business name, email address, phone number, and delivery or pickup details;
- information you provide when asking about products, service, availability, quotes, or orders;
- records of our correspondence and customer-service interactions; and
- limited technical information processed by our production hosting or security providers, such as an IP address, browser or user-agent information, requested pages, response status, and request time.
This website does not currently provide customer accounts or onsite payment. Please do not send payment-card information by email.
How we use information
We may use personal information to:
- respond to questions and requests;
- provide product, pickup, delivery, quote, and order support;
- maintain appropriate business and transaction records;
- operate, secure, troubleshoot, and improve the website and our services; and
- meet legal, regulatory, insurance, and food-safety obligations.
Consent and your choices
We seek consent where required and use information only for purposes that are explained or reasonably connected to your request. You may withdraw consent for future use, subject to legal, contractual, or operational requirements.
Cookies and analytics
At the time this policy was last updated, this website did not intentionally use advertising trackers or third-party website analytics. Our hosting or security services may use essential technical processes or server logs needed to deliver, secure, troubleshoot, and monitor the availability of the site.
If we introduce non-essential cookies, analytics, advertising tools, customer accounts, online ordering, or payment services, we will update this policy and provide any consent choices required by law.
When information may be shared
We do not sell personal information. We may share it only:
- with service providers that help us operate our business or website;
- with delivery, payment, professional, or technology providers when needed for your request;
- when required or permitted by law, regulation, court order, or a lawful authority; or
- to protect our rights, safety, systems, customers, or the public.
Service providers receive only the information needed for their role and are expected to protect it appropriately. Hosting information may be processed in Canada or another jurisdiction, depending on a provider's infrastructure and subcontractors, and may therefore be subject to the laws of that jurisdiction.
Retention and safeguards
We keep personal information only as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, food-safety, or business requirements. When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
We use reasonable administrative, physical, and technical safeguards appropriate to the sensitivity of the information. No method of transmission or storage can be guaranteed completely secure.
Access, correction, and concerns
You may ask whether we hold personal information about you, request access to it, or ask us to correct inaccurate or incomplete information. We may need to verify your identity before responding, and lawful exceptions may apply.
Please raise a privacy concern with us first so we have an opportunity to address it. If the concern is not resolved, you may be able to contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy when our website, services, or legal obligations change. The date at the top of the page shows when it was last revised.